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Returns & Refunds Policy

RETURN POLICY


Last updated September 14, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@ahalondon.com to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Mission Logix Ltd c/o Agha London
Attn: Returns
RMA #
Advantage One Third Ave Bletchley
Milton keynes, MK1 1DR
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

     ●     Important Hygiene Exception: Due to hygiene and safety reasons, this cancellation right does not apply to skincare products that have been opened, unsealed, or used.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.
     ●     Products must be unused and unopened. • Products must be sealed and in their original packaging. • Returns must be requested within 14 days of purchase. • For hygiene and safety reasons, opened or used products cannot be returned unless the item is defective or damaged upon arrival.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+447544888808